Supporting IT in schools for over 26 years.

If the last 26 years of supporting IT in schools has taught us anything, it’s that honesty, efficiency and communication are key to providing successful assistance to our schools throughout Havering and the surrounding boroughs.

Being a local company has its benefits as it means we can get to your school quickly when you need us, reducing downtime in the classroom. It also means that we are familiar with local LEA requirements, have some great contacts and provide joint support when required.

When you choose Computer Talk you don’t just get a run-of-the-mill support company, you get the promise of: 

• Efficient support service
  We have over 26 years of delivering support to schools and have a breadth of in-house knowledge and skill sets ensuring that your support call is matched to the technician best suited to resolving the fault. Our dedicated first line fix technicians, we call them “triage”, can provide immediate assistance in diagnosing your fault and either resolving it there and then, or assigning it to one of our very clever Technical Experts.
• Targeted Service Level Agreement (SLA)
  At the start of your agreement we provide an SLA and agree with you how quickly you need us to respond to any future problems you may face. Utilising our in-house help-desk we can measure our success in delivering this service and provide regular feedback through termly review meetings to ensure consistent support.
• Your calls answered quickly
  We know how difficult it is to try and place calls between lesson times so we introduced a policy to ensure all calls are answered within three rings, giving you the time to focus on what you do best: providing quality teaching and learning.
• No lengthy contracts
  We want our schools to stay with us because they like what we do, not because they are tied into a long term contract. Our standard contract length is 1 year to give you the flexibility to choose Computer Talk year-after-year. We want to consistently prove to you that our primary focus is doing the best we can for your school, and believe that annual contracts are a good way to show this. However, if you are looking to reduce cost we can offer you a saving by committing to a 3-year agreement but maintaining the option to cancel at the end of each 12-month term.
• Excellent value support
  By offering different levels of support, we can tailor a package to best suit your needs and budget. One size really does not fit all when it comes to supporting schools.

When you’re looking to review your IT support provider, consider Computer Talk for professional, efficient and trustworthy support.  

Why not take a look at what some of our other Havering schools have to say about our service? Visit education.computertalk.co.uk/testimonials/Havering